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Gift Certificates FAQ's

Q: How do I print a Gift Certificate?

For best results with the most vibrant colors, use any color printer with 8 ½” by 11” high-quality inkjet photo paper. Don’t worry, if you don have this type of paper, plain works really well too. There are two pages, the Gift Certificate followed by the instructions for the lucky recipient on how to redeem their gift.


Q: How do I print multiple Gift Certificates?

After you checkout, go to “Manage Account” click on “Print My Gift Certificate.” You will have a choice to print or re-print the different Gift Certificates by recipient for up to 24 hours.


Q: How do I redeem a Gift Certificate?

If you don’t already have a GoCoffeeGo account, create one. Go to the Gift Cards tab and select Redeem Gift Cards.

Enter the 12-digit code on the front of the Gift Certificate. The monies are automatically placed in your GoCoffeeGo account. You can go shopping now, or keep it for later.

Also if you want, you can enter the Gift Certificate code during the checkout process when asked.


Q: How do I know how much is left on my Gift Certificate?

If you don’t already have a GoCoffeeGo account, create one.. Go to the Gift Cards tab, click Check Balance. It’s a good idea after you check the balance to go ahead and Redeem Gift Cards to keep your money for safe keeping in your account.


Q: What if my Gift Certificate monies are not enough for my purchase?

If there is not enough money for your purchase, during checkout you will be asked to enter a Credit Card, if you don’t already have one on file.


Q: What happens to the Gift Certificate account balance that is not used?

Any left over monies will be available in your account at GoCoffeeGo for use the next time you shop.


Q: What can I buy with my Gift Certificate monies?

You can purchase any items on the website, except other Gift Cards or Gift Certificates.


Q: Can I use Gift Certificate monies towards Auto-Ship?

Yes, absolutely! The Gift Certificate monies in your account will be used first, followed by your on file Credit Card for Auto-Ship.


Q: How long is the gift message, I can write?

Your gift message can be up to 50 to 60 words, or 70 characters. We have a character countdown for you, so you know when it’s time to “wrap it up.”

For further information please read the Gift Cards and Certificates Terms of Use.


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