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Gift Card FAQ's

Q: Can I use Gift Card monies towards Auto-Ship?

Yes, absolutely! The Gift Card monies in your account will be used first, followed by your on file credit card for Auto-Ship


Q: How do I know how much is on my Gift Card?

If you don’t already have a GoCoffeeGo account, create one. Go to the Gift Cards tab, click Check Balance. It’s a good idea after you check the balance to go ahead and Redeem Gift Cards to keep your money for safe keeping in your account.


Q: How do I redeem a Gift Card?

If you don’t already have a GoCoffeeGo account, create one. Go to the Gift Cards tab and select Redeem Gift Cards.

Enter the 16-digit code on the back of the Gift Card. The monies are automatically placed in your GoCoffeeGo account. You can go shopping now, or keep it for later.

Also if you want, you can also enter the Gift Card code during the checkout process when asked.


Q: How do I send GoCoffeeGo Gift Cards to more than one person?

It’s easy. Select the quantity of Gift Cards you’d like to give, and then write the same gift note for all recipients, or you can write individual notes for each. Don’t worry, you can also add and/or edit the note at any time before you place your order.

During the checkout process, select “Send to Multiple Addresses” and choose the recipient’s name and address from the drop down menu. If they are not already in your address book, you can add them here. Proceed through checkout. It’s as simple as that.


Q: How long is the gift message, I can write?

Your gift message can be up to 50 to 60 words, or 300 characters. We have a character countdown for you, so you know when it’s time to “wrap it up.”


Q: What happens to the Gift Card account balance that is not used?

You can purchase any items on the website, except other Gift Cards or Gift Certificates.


Q: What if my Gift Card monies are not enough for my purchase?

If there is not enough money for your purchase, during checkout you will be asked to enter a Credit Card, if you don’t already have one on file.

For further information please read the Gift Cards and Certificates Terms of Use.


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