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Return and Refund Policy

We at GoCoffeeGo have tasted and cupped every coffee on our site to pass our stringent standards.

Prior to your selection, in order to aid and assist you, we have done our best to provide you with in-depth information, from a profile of the Roaster, to descriptions of the Coffees, including the notes, body and acidity, to reviews from Professor Peaberry Recommends and Members’ Picks, to the Top 25 Sellers, as well as various searches by region, by type and finally by your unique preferences and information provided by you in Coffees You’ll Love.

We not only respect our Roasters, we respect you. We value our customers and truly want you to be happy – that’s what we’re all about at GoCoffeeGo; having fun, enjoying life and taking our customers across the world on a coffee adventure.

We can’t accept returns on coffee due to its perishable nature. However, we really want you to be happy with your purchase. If you have any issues with your coffee, or if there are errors in your order, please contact us at ­­­­ [email protected] within 10 days of receiving your order. We’re happy to help you find something you’ll love.

We are happy to replace any items damaged in transit. We typically ask for a photo of the damage to pass along to our shipping department in case there is a trend in breakage. Additionally, if the box was also damaged, a photo of that can help us get information to our shipping partners. Please let us know the original order number and the best address for the return shipment. We will cover the shipping costs.

Forwarding to another address

Was your order returned to us because of an address problem? Please Contact Us and let us know. Please notify us first to ensure we have received your coffee back.

Create a forwarding shipping label here.

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